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Thank you, Katharina and Janice for your thoughts.
Katharina – you have reminded me that James Lamb (author of WordEmbed) advised that one should initially open the Word file using ‚open and repair‘ before working on it. I had forgotten this, but it might be another thing to try.
Jan – I haven’t worked out at what point the index entries end up in the middle of words, but I know I have tried correcting them sometimes and they’ve looked OK, but later they revert to being inside the word. (I’ve been trying to experiment to get a better grasp of what goes wrong and when, but am now having trouble replicating the problems!)